Our Terms and Conditions were last updated on 30-03-2026
Introduction
"ROCALICENCE" is committed to lawful, fair, and transparent collection of your data. This policy governs data collection by us and our affiliates (collectively the "Company") when you purchase or use our products, services, and website (collectively the "Services"). It was drafted to help you understand the types of information we collect from you, how we use it, and how we share, store, and protect it.
This Privacy Policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). By using our Services, you acknowledge that your personal information is governed by Canadian federal privacy law.
If you do not agree with this policy, you should not use our Services. By accessing or using our Services, you agree to this policy, which may change from time to time to better reflect our practices and applicable laws. Your continued use after we make changes is deemed acceptance of those changes.
Children Under the Age of 13
Our Services are not intended for minors (children under 13 years of age or equivalent depending on jurisdiction), and use of our Services by such children is strictly prohibited. We do not knowingly collect personally identifiable information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.
Note: Users under the age of 18 are not permitted to use our examination services. Please refer to our Terms and Conditions for full details.
Types of Information We Collect
We collect information if you voluntarily provide it to us. For example, if you register for our Services, you might give us your name, email address, phone number, and WhatsApp number. You might also give us data when you email us or provide feedback. In addition, you may submit information online through surveys, forms, portals, or other interactive activities on our website, including details about transactions you carry out through our website. It is always your choice whether or not to provide personal data. Do not provide personal data unless you are authorized to do so.
We may collect the following information directly from you: information that may be personally identified, such as name, address, email address, phone number, WhatsApp number, and any other identifier by which you may be contacted online or offline ("personal information"); information that is about you but individually does not identify you; and information about how you interact with our website.
This policy does not apply to third-party sites that may link to, or be accessible from, our site. We do not control these third parties' tracking technologies or how they may be used. Your interactions with these sites are governed by the third parties' applicable privacy statements.
We may also collect information automatically as you interact with our website, including details of your visits and information about your computer and internet connection. The information we collect automatically does not include personal information. The technologies we use for this automatic data collection may include cookies.
Web Browser Cookies
Our Site may use 'cookies' to enhance user experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to receive alerts when cookies are being sent. Note that some parts of the Site may not function properly if cookies are disabled.
How We Use Your Information
We use information we collect about you, including personal information, to: present our Services to you; provide you with information, products, or services that you request from us; fulfill any other purpose for which you provide it; provide you with notices about your booking or account, including confirmation and result notices; carry out our obligations and enforce our rights arising from any contracts entered into between you and us; comply with legal obligations; and for any other purpose with your consent.
If you are an EU resident, we will collect and use your personal data only if we have one or more legal bases for doing so under the GDPR — including where you have given consent, where it is necessary for our legitimate interests, or where it is necessary to comply with a legal obligation.
We also use your information to improve customer service (information you provide helps us respond to your support needs efficiently) and to understand how our users as a group use the services and resources provided on our Site.
How We Use Your Phone and WhatsApp Information
Your phone number and WhatsApp number are collected solely for the purpose of delivering your examination service, sending service updates, and marketing communications as agreed upon at the time of registration. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt-out of SMS communications at any time by replying STOP. For assistance, reply HELP. Message frequency varies. Message and data rates may apply.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. We will store your personal data only until it is no longer needed to fulfill the purpose(s) for which it was collected or as required or permitted by law; at that point it will be anonymized, deleted, or isolated.
Who We Share Your Information With
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information to our team members, agents, and affiliates who have a business need to know; to contractors and service providers we use to support our business; and as required by law, including to federal or regulatory authorities upon lawful request. Note: Notwithstanding any other provision in this policy, mobile/SMS opt-in data and consent will not be shared with any third parties or affiliates.
We will not sell, rent, or otherwise disclose your personal information to any external third party for commercial purposes. We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, and to enforce or apply our terms of use and other agreements.
How We Store Your Personal Information
We may store your personal data in any region or country where we or our service providers have facilities. We implement reasonable processes and adhere to best practices to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The transmission of information via the internet is not completely secure; we will do our best to protect your personal information but cannot guarantee the security of information transmitted to our website. Any transmission of personal information is at your own risk.
Third Party Websites
Users may find content on our Site that links to the sites and services of our partners, suppliers, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website is subject to that website's own terms and policies.
Disclaimer
rocalicence.com operates as a private third-party service provider and is entirely independent of any Government or Ministry affiliation.
Prospective users are strongly advised to conduct thorough due diligence before engaging in any sign-up or purchase of the services offered on this platform.
While every effort has been made to present information on this site with diligence, neither rocalicence.com nor RCLP Inc. warrant or represent that the information is free from errors or omissions.
The information is provided with the understanding that neither rocalicence.com nor RCLP Inc., its owners, employees, and agents, assume any liability, including liability by reason of negligence, for any loss, damage, cost, or expense incurred or arising due to any person using or relying on the information. All responsibility lies with the user.
Changes to This Privacy Policy
ROCALICENCE has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Accessing and Correcting Your Information
You can request to access, correct, or delete any personal information that you have provided to us by contacting us at [email protected]. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
How to Contact Us
ROCALICENCE
Operated by RCLP INC.
Glen Erin Dr, Mississauga, ON, CANADA L5M2E5
www.rocalicence.com
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
rocalicence.com is a third-party service provider owned and operated by RCLP Inc. and is not affiliated with any government or ministry. RCLP Inc., its owners, employees, and affiliates make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information or services on this website. Any reliance you place on such information or services is strictly at your own risk.
By using this website, you agree to our Terms and Conditions and acknowledge that RCLP Inc., its owners, and affiliates shall not be liable for any loss or damage, including but not limited to indirect or consequential loss or damage, arising from the use of this website or the services provided.